Delivery options may vary according to the delivery address, the shopping hour and the disposability of the items.
Pick up in Festa’s stores:
Your online orders can be picked up in our stores free of cost. Click here to see which of our stores is the nearest for you.
If you have chosen this option, you will receive a confirmation e-mail when the order is ready, and you can receive it. The arriving time will range between 2-5 days, and you have 15 days to pick it up.
Home delivery:
The transportation company will send you an e-mail with the expected arrival date and where you will be able to establish a flexible delivery, choosing between going to the nearest post office (if you are not sure there will be someone home, we recommend you take this) or delivering to your house.
1) Spain - Peninsula
- FREE shipping for orders which exceed 30€. For those who are below 30€, it has an additional cost of 3,95€.
- Shipping may take between 24-72 Laboral hours since the order confirmation. If the order has been done after 2p.m during the weekend or holidays, it will be ready to be delivered on the next Laboral day. **
2) Spain – Balearic Islands
- Deliveries to Balearic Islands have an additional cost of 8€.
- Shipping may take between 24-72 Laboral hours since the order confirmation. If the order has been done after 2p.m during the weekend, it will be ready to be delivered on the next Laboral day. **
3) Spain – Canary Islands, Ceuta, and Melilla
- Shipping has an additional cost of 15€.
- All the deliveries to the Canary Islands will be provided with an ID in the billing data, or you can contact us by e-mail eshop@festa.es after making the order. *Important to provide the number of order*
5) Europe
- Shipping has an additional cost of 15€.
- Depending on the destination country, shipping may take from 5 to 10 laborable days. If the order has been done after 2p.m during the weekend or holidays, it will be ready to be delivered on the next Laboral day. **
If you are not home when the order arrives, the transportation company will contact you through the phone number you have provided to make the delivery.
In case they are not able to contact you, they will: (A) deliver the order to the nearest post office or (B) return the item to our warehouse. If this is the case as soon as we receive the order, we will refund all the imports except for the return cost (3,95€ Peninsula, 8€ in Balearic Islands…)
** During Christmas, sales, and promotions (Black Friday) shipping can take more time than expected.